At Sulis Pret, we stand behind the quality and artistry of every garment. If you are not completely satisfied with your purchase, we are pleased to assist with an exchange.
Exchange Window
We provide a 7-day exchange period starting from the day your parcel is delivered.
Eligibility Requirements
- Garments must be unworn, unwashed, unaltered, and free of any perfumes or makeup stains.
- All original brand tags, security ribbons, and packaging must remain intact and attached.
- A copy of your original purchase receipt or order confirmation email is required.
- Items bought on promotional sales or custom-tailored pieces are considered final sale and cannot be returned or exchanged unless proven defective.
Damaged or Incorrect Items
In the unlikely event that you receive a defective, damaged, or incorrect item, please notify us within 48 hours of delivery along with photographic evidence. We will gladly arrange an expedited replacement at no additional charge.
Step-by-Step Exchange Process
- Contact our Customer Care team via WhatsApp or email at support@sulispret.com stating your Order ID and the item you wish to exchange.
- Our team will guide you on the return courier drop-off or pickup.
- Once your returned item is received and inspected at our quality assurance facility, your replacement order will be dispatched promptly within 2–3 business days.
Refunds & Store Credit
We operate on an exchange and store credit policy. In cases where the requested exchange size or item is unavailable, store credit valid for 12 months will be issued.